Privacy Policy
Last Updated: July 25, 2013
This privacy statement discloses the privacy practices for OptiMiser and sites hosted or controlled by OptiMiser LLC. OptiMiser LLC is committed to respecting your privacy. OptiMiser LLC welcomes your feedback about this privacy policy. Send your questions or concerns regarding this privacy statement to support@optimiserenergy.com . If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, please contact us by phone at 720.306.1742.
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What information does OptiMiser LLC gather/track and how is it used?
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How can I review, correct and update my personal information?
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How can I opt out of OptiMiser LLC's collection, use and distribution of my information?
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How does OptiMiser LLC protect my information from loss, misuse or alteration?
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What does OptiMiser LLC do with Send a Friend a Free Trial/Referral information?
From time to time, OptiMiser LLC may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated. Please see item number 5 for more details.
1. What OptiMiser and why is my information needed?
OptiMiser is a subscription-based software service that allows users to analyze building energy use and potential efficiency measures. Because this OptiMiser LLC product is web-tethered – it interacts with web-based data stores and administrative applications – it requires the use of first and last names, billing contact information, a password and a valid email address. Therefore, at a minimum, we require such necessary information during the registration process.
2. What information does OptiMiser LLC gather/track and how is it used?
PERSONAL INFORMATION: We collect personal information from users during the registration process, including (at minimum) first and last names, an email address, billing contact information, credit card number and a password. When a user registers online for a free trial of the service, OptiMiser LLC will take steps to validate the credit card and billing information supplied to us to ensure it is accurate. We also use this information to determine your eligibility for our one-time free trial offer. Your email address may be used to send you periodic product newsletters from OptiMiser LLC. Users can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the service to you. We use the information collected to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us. We do not share, sell, trade, or rent your personal information to third parties, except as described in this privacy policy.
Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is provided by OptiMiser users on OptiMiser project files is considered confidential to the purchaser. If the user’s version of OptiMiser provides project file up/download capabilities, OptiMiser LLC may store that information to fulfill our obligation to our customers, but we will not use the information to sell, to generate new business, or similar purposes. We will not view business information, except as necessary to appropriately support the service and for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers' service experience.
INTERNET SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session at a site hosted or controlled by OptiMiser LLC. The gathered information is used only to ensure the highest quality experience possible when using OptiMiser LLC products.
SECURITY INFORMATION: OptiMiser LLC also collects certain standard information about your computer for security and identification purposes. This information may include IP addresses, MAC addresses, domain names, access times, cookies and other uniquely identifying information of machines that have our software downloaded and installed. This information is used for the operation of the service, to identify and protect our customers, and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.
SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.
TRAFFIC PATTERNS: We track aggregate traffic patterns throughout our site, but we do not correlate this information with personally identifiable data about individual users. We track domain names, browser types and MIME type. Such information will not be passed to third parties without your prior consent, unless where required by applicable law.
COOKIES: A cookie is a small data file that certain websites write to your hard drive when you visit them. We use cookies to track user traffic patterns and hold certain registration information. When you register at OptiMiser LLC sites, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter the OptiMiser LLC sites without having to log in each time. We do not store passwords or any personal information about you in the cookies.
We continuously improve our websites and utilize different web analytic tools to help us do so. We are interested in how visitors use our websites, what they like and dislike, and where they have problems. The web beacons used in connection with our web analytics services do not share any personally identifiable information about our website visitors with third parties. Our tools may gather data such as what browser a person uses, what operating systems are used, and what content, products and services are reviewed when visiting or registering for services at one of our websites. This information is used solely to assist OptiMiser LLC in maintaining a more effective and useful website for our customers.
OptiMiser LLC also partners with selected marketing companies to help us track the effectiveness of our websites, and generate visitor traffic. When a partner refers a visitor to us from any of these sites, they set a web beacon and a cookie on our site. An ad ID and a partner ID are stored in the cookie, but no personally identifiable information specific to the actual visitor is stored. OptiMiser LLC does not see the cookie; we only include the web beacon on our page, which results in a request to the partners servers from the customer browser. We have no control over their use of the cookie after it is placed on our site.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the website if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account and to download and install the software.
3. With whom does OptiMiser LLC share my information?
Ensuring your privacy is important to us. We do not sell, trade or rent your personal information to third parties.
OptiMiser LLC products and services by necessity require us to provide some of your information to third parties. We may occasionally employ other companies to perform functions on our behalf. Examples include processing credit card payments, sending postal mail and email, analyzing data and providing marketing assistance. They have access to personal information needed only to perform their functions and may not use it for any other purpose. Further, they must process the personal information in accordance with this privacy policy. Also, in the event that OptiMiser LLC or substantially all of its assets are acquired, customer information will be one of the transferred assets. For more information on how you will be notified in this instance, see Section 5 below.
Occasionally we send offers to select groups of OptiMiser customers on behalf of other businesses. When we do this, we do not share your personal information with the other businesses. Except in the limited instances as stated above, we will never voluntarily share personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
OptiMiser LLC does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies.
4. How can I review, correct and update my personal information?
If you wish to change or review your personal information, go to your My Account page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and/or our email marketing communications including promotions we send on behalf of third-parties. Please contact us at support@optimiserenergy.com if you need assistance in updating or reviewing your information. OptiMiser LLC will respond to your request to review the information we have on file for you within 30 days.
5. How can I opt out of OptiMiser LLC's collection, use and distribution of my information?
To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by OptiMiser LLC, or to opt out of OptiMiser LLC's collection, use and distribution of your information as stated above, please go to your "My Account" page, click the "edit" tab, and check the box next to the text "I do not want to be contacted with more information about OptiMiser". If you would like to delete your account, you can contact us at support@optimiserenergy.com for assistance.
This privacy policy is subject to change. If we are going to use your personally identifiable information in a manner materially different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not you consent to the usage of your information in a different manner. In addition, if we make any material changes to our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change.
6. How does OptiMiser LLC protect my information from loss, misuse or alteration?
OptiMiser LLC uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer).
Furthermore, OptiMiser LLC is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.
7. What does OptiMiser LLC do with Send a Friend a Free Trial/Referral information?
We do not collect or store any personal information as part of our referral program. If you would like to send a friend or colleague information about a free trial of our product, we will provide you with email text or a link that you can send to them from your email account.
8. Who can I ask if I have additional questions?
For additional inquiries about the privacy of your information, you can contact OptiMiser LLC via email at support@optimiserenergy.com , by calling 720.306.1742.
OptiMiser, LLC does not knowingly collect information about or target persons under the age of 13.
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